
Introducing Flow Agents: steps that read, decide and write back
Agents are now a step type in every workflow. Give one a goal, the tools it may use and the policy it must follow, and it works the queue for you.
Flow turns the processes your team runs by hand into workflows that AI agents carry out across your CRM, billing, inbox and Slack. You decide where a person signs off.
Write the process the way you would explain it to a new hire. Flow builds the steps, you check them, and agents run it from then on.
Describe the process
When a deal closes in HubSpot, draft an onboarding plan from the call notes. If the contract is over $50k, ask the account lead to approve it in Slack. Then open a project in Linear and send the welcome email.
Or start from
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Give an agent a goal, the tools it can use and the policy it must follow. It works through the queue, writes back to your systems and asks before anything it shouldn't decide alone.
See what agents can do14 invoices are more than 30 days overdue, $48,210 in total. I drafted reminders in your tone of voice. Three accounts are on strategic plans, so I held those for you.
Rules live next to the workflow, in plain words, and every decision points to the line it followed.
Set limits by amount, customer or risk. Above them, a person approves in Slack or email in one click.
Every run is recorded step by step, with the sources it read and the changes it made.
Start with the process that hurts most. Most customers add a second team within a quarter.
Enrich new leads, assign them by territory and book the first call before the prospect leaves your site.

Send polite reminders on overdue invoices, match payments and collect missing receipts before month-end.

Classify every ticket, attach the account history and route it, or resolve the routine ones outright.

Create accounts from the HR record, confirm access with managers and remove it all on the last day.

Connect an app in a couple of clicks. Anything without a connector is one HTTP step away.

“We started with one refund workflow. A year later Flow runs forty processes across four teams, and every one of them has an owner and an audit trail.”
3 min
median lead response, down from 4 hours
Lead routing, enrichment and meeting booking across HubSpot and Slack.
3 days
to close the books, from 9
Collections, reconciliation and month-end checklists in Xero and Stripe.
20 min
to provision a new hire, from 2 days
Onboarding, access requests and offboarding with Okta and Slack.
Flow runs inside the guardrails your security team expects, with the records your auditors ask for.
Sign in with Okta, Entra ID or Google and provision users automatically.
Decide who can build, approve or only view each workflow.
Every change and every run is recorded and can be exported.
Keep run data in the US or the EU, with private cloud on request.
Use your own model provider keys, so prompts never leave your account.
Every edit is a version. Compare, test and roll back in one click.
No. You describe a process in plain words or build it on the canvas. Developers can add code steps or call any API when they want to.
Flow picks a suitable model for each step by default. On Business and Enterprise you can choose the model per step or bring your own provider keys.
It stops and asks. You set the limits, and anything above them goes to a person for approval in Slack, Teams or email.
No. Your data is never used to train models, ours or anyone else's, and model providers are contracted not to retain it.
Most teams run their first workflow on the day they sign up. Larger rollouts with approvals and SSO usually take one to two weeks.

Agents are now a step type in every workflow. Give one a goal, the tools it may use and the policy it must follow, and it works the queue for you.

Why every step in Flow can run twice without doing anything twice, and the three rules we follow to keep it that way.

Northbeam's finance team used to spend nine days on month-end. Here is the set of workflows that took six days out, and what they kept for people.
Start free with three workflows, or book a demo and we'll build the first one with you.